Shipping Policy Mental Search Shop
- Processing & Handling
All orders are typically processed within 1–3 business days, excluding weekends and holidays.
You’ll receive a shipping confirmation email complete with a tracking number—once your order has left our facility.
- Shipping Costs & Free Shipping
Free shipping on all U.S. orders (contiguous United States).
For orders to Canada, France, Belgium, or other regions:
Rates and fees vary depending on the destination.
Taxes, duties, or customs fees may apply and are not included in the price at checkout.
- Shipping Methods & Estimated Delivery Times
Destination Shipping Method Estimated Delivery After Shipping
U.S. (Standard) FedEx, UPS, USPS, or DHL 3–5 business days
U.S. (Expedited) FedEx 2-Day, UPS 2-Day 2 business days
Canada / France / Belgium International carriers (e.g., DHL Express, FedEx International) 3–5 business days
Other International Destinations International shipping providers 3–5 business days (varies) - International Shipping & Customs
Customers are responsible for any import duties, taxes, customs fees, or handling charges imposed by their country.
To avoid delays, please ensure your address is accurate and includes full details, including postal codes.
- Tracking
A tracking number will be sent to you via email when your shipment is dispatched.
For international orders, tracking visibility may be limited after the package leaves the origin country.
- Delivery Issues & Address Accuracy
Mental Search Shop cannot be held responsible for delays, non-deliveries, or returns due to inaccurate or incomplete shipping addresses.
Address changes cannot be made once an order has shipped please contact customer support immediately if there’s an error before shipping.
- Delivery Failures & Returns to Sender
If a package is returned to us due to an incorrect address or failed delivery attempts, you’ll be contacted with next steps.
Re-shipment may incur additional shipping charges.
- Lost, Delayed, or Damaged Shipments
If your order is lost, delayed, or arrives damaged, please contact us within 5 business days of the expected delivery date.
We’ll work with the carrier to resolve the issue promptly and offer a replacement or refund as applicable.
- Bulk Orders & Special Shipping Requests
For large or high-value orders, or for alternate shipping arrangements (e.g., specific carriers or delivery instructions), contact our Customer Support team in advance for assistance and quotes.
- Contact & Support
If you have questions regarding shipping, tracking, or delivery, reach out:
Email: sales@mentalsearchshop.com
Live Chat: Available [if applicable, e.g., 24/7 or business hours]
